How Long Does Delivery Take?2023-06-05T09:28:09+00:00

We currently aim to deliver within 2-3 days to mainland England & Wales. Deliveries to the Scottish Highlands, Ireland, islands and non-mainland UK are possible but will take up to 5 days and may incur extra delivery charges.

Any Bespoke/made-to-order items will specify the extended lead times on the product page itself, but get in contact with us for more specific times.

Do we accept American Express (AMEX)?2021-11-30T11:26:12+00:00

Yes we do, as well as Visa, Mastercard, Maestro & JCB

How Do I Order A Sample?2021-11-17T10:05:21+00:00

To order a sample please go on the desired product page and find the button labelled “Order A Sample”, which should be positioned next to the “Add To Cart” Button.

Once you have done this please proceed through to checkout as normal providing us with your details to send the sample to and order.

If there is no sample button available we will usually list information as to why there isn’t one, e.g. a bespoke made to order product. Please contact us if this is the case and we can help you with your purchasing process.


What Are The Different Floor Finishes?2021-10-12T15:46:54+00:00
  • Bandsawn – The surface of the wood has horizontal saw marks across the length of the board.
  • Brushed – This is where the wood has been brushed with metal bristles to remove wood from the grain to create an embossed look or to give texture to the surface.
  • Distressed – Usually a more textured finish with processes that give the look of an old/worn effect to a new floor. Usually used with antique effect floors.
  • Hand Scraped – This is a slightly uneven surface finish that is to recreate the effect of a pre-1900s floor, where sanding machines didn’t exist and the surface had to be scraped by hand.
  • LacqueredLacquer is similar to varnish in finish. A thin clear seal over the floor. This gives a smooth finish which tends to give a sheen effect from the light reflection.
  • Oiled – This is the more traditional way of sealing a floor. The oil penetrates the wood and brings out the vibrance in colour of the flooring. It provides protection to the wood whilst keeping its natural look and feel.
  • UV Finish – This is when ultraviolet light is used in curing the finishes. This creates a more environmentally safe finish with quick drying time in factory & low-VOC.
What Are the Different Profiles & Edges?2021-10-12T15:47:46+00:00
  • Bevelled Edges – Or V groove is where the edges of a flooring board are sanded at 45 degrees. When joining up to another board it will form a V. There are a lot of reasons this is done, To make each board stand out more, safety from catching the edge of a board, or to facilitate mating with another piece without the look of unevenness.
  • Click System Profile – This is a joining profile where each board clicked into each other. This profile makes it more time-efficient to install no nails or glue is required to install in a floating finish.
  • Square Edges – This is where the edges of a flooring board are simply square. Usually done with unfinished and give a more subtle effect.
  • Tongue & Groove Profile (T&G) – This is a fitting system where one side of the board will have a tongue sticking out of the board and the other side will have a groove to fit the tongue into the board so that they slot together.
What Is The Difference Between Solid & Engineered Wood Flooring?2022-01-04T16:26:18+00:00

Simply put, a solid wood floor is made from one solid piece of its wood e.g. oak. There are variations of this where a plank is made up of pieces of solid wood to give a strip effect floor.

An engineered wood floor is made up of layers. There is the top Layer, which is the veneer or wear layer as we call it. This is what is visible from the top and once laid. Beneath this is usually plywood that is manufactured from thin layers of wood that is glued together with each adjacent layer having their wood grain rotated up to 90 degrees to one another (cross-laminated). This is done to give the floor much more stability in the floor with changes in climate as opposed to solid wood flooring.

Can I Put Wood Flooring Over Underfloor Heating?2021-10-12T15:48:50+00:00

Generally, you can use most engineered wood floors with underfloor heating as it is the most compatible type of wood floor, but we always recommend checking the product information beforehand. With solid wood flooring, we would not recommend using any type of underfloor heating.

What Is The Best Way To Clean A Wood Floor?2021-10-12T15:49:03+00:00

For general cleaning of your wood floor, regularly wiping down the floor with a dry microfibre mop or cloth should keep it clean. A vacuum cleaner is good for picking up hard to see dust and the brushed dust vacuum head can be used with brushed floors (be careful not to scratch the floor in the process.) to get into the crevices of the brushed flooring.

If wet mopping is required we recommend using a suitable floor mop that is slightly damp with a recommended wood flooring cleaner or warm water.

Can You Put Wooden Flooring In A Kitchen?2021-10-12T15:50:22+00:00

Yes, many of our clients have done. As long as it is properly maintained the floor will last as long as any other room in the home.

I Have Pets, What Can I Do?2021-10-12T13:40:53+00:00
  • Keep your pet’s nails trimmed.
  • Ensure any spills or accidents get cleaned promptly.
  • If the room with your pets eating area has wood flooring, have a mat to protect the floor from spillages.
  • Perhaps use a rug in high traffic areas.
  • After a messy day out we recommend cleaning excess dirt and moisture from your pets paws & coat.
What Are The Benefits Of Engineered Wood Flooring?2021-10-12T15:56:02+00:00

Its main benefit and advantage over solid wood flooring is that it is far more stable. Meaning solid wood has movement with moisture, humidity and temperature. While there are techniques to lessen these movements and make solid wood still fit for use, there are far bigger risks if something goes wrong, such as the wood can lift, gap, swell, bow or crown. The way engineered wood is designed the possibilities of this happening is slim to none.

Apart from its main benefit of durability and stability, there are many other benefits, such as:

  • More cost-effective
  • Easier to install
  • Long Lifespan
  • Low Maintenance
  • Wider Choice & Ranges
What Steps Should I Take To Ensure My Floors Longevity?2022-01-04T16:30:27+00:00

A wooden floor should last for decades, to ensure this here are some tips to maintain your wood flooring:

  • Keep your floor dry at all times, wiping up any spillages immediately.
  • Ensure the upkeep of the floor’s appearance and finish by following our recommended dry cleaning, and when required damp cleaning using the correct floor cleaning solution for the floors surface finish.
  • Avoid unwanted scratches and marks by using proper floor mats at the properties entry points, felt furniture tips and avoid dragging heavy or sharp objects across the floor.
  • Always adequately cover the wood floor while doing renovations, e.g. painting.
What Is Wastage & How Much Should I Include?2021-10-12T15:06:37+00:00

This varies depending on the area/room that the floor is going to be installed into. Larger more square rooms require less and smaller or more intricate areas will need more, i.e shaped bay windows, fireplaces. We average 10% wastage for plank flooring and 15% for other styles such as chevron or parquet.

We recommend discussing with your installer how much wastage is required.

What Are The Different Types Of Installation?2021-10-12T15:28:41+00:00

There are two main types of installation.

Floating – A floating installation is where the boards of the floor are fixed to each other, but not down to the subfloor, hence its title. This is an easier, more efficient method of fitting that has its benefits i.e easy access to the subfloor, more room for movement with changes in the climate of the area/room and easy removal for a floor that is likely to be changed in the near future.

Fixed – A fixed installation is where the boards are not only fixed to each other (optional) but fixed to the subfloor. The majority of the time this is the more desired method of installation. Ensuring the relevant subfloor is correctly prepared the floor can be fixed by either secret nails/screws or a suitable flooring adhesive (usually an MS Polymer to give flexibility of movement).

What Is Acclimation Or Acclimatising A Wood Floor?2021-10-12T15:53:42+00:00

This is a process where the wood flooring is adapting or adjusting to its new climate i.e the humidity and temperature of the room it will be laid in. Depending on the time of the year, we recommend 7-10 days for solid wood flooring and 2-3 days for engineered wood flooring. This should be done before fitting to avoid it adjusting dramatically once it has been laid. To do this we recommend leaving the floor in the room/area it will be fitted in (can be stacked, with packaging opened along the box, plastic removed), with the regular living temperature and humidity set.

What Does Natural Variation Mean?2021-10-12T15:52:50+00:00

Wood is a natural product, so every piece is unique to its self and no two pieces are the same.  This natural product will have variations in colour and appearance with knots sapwood and waves throughout the board. This is why wood flooring is one of the most popular and sort after floors in the world.

Different grades do affect the amount of variation.

Can My Flooring Be Sanding/Polished?2022-01-04T16:36:46+00:00

Yes, we only sell a minimum of 15mm thick floors as we think your flooring should be made to last. A 15mm floor can be sanded and refinished multiple times over its lifetime. You can always change the appearance & colour of your floor with this process, just be mindful of any processes the wood may have gone through, e.g. smoking process creates a darker colour.

Speak to our services team if you require more info on this service.