Premade Products (Stock Items)
On products we hold in stock, we are able to dispatch immediately. For any potential backorders of products that are currently out of stock or reservations, please contact our sales office via 0207 609 3180 or email@example.com.
Our delivery charges vary depending on product, quantity and delivery area, this cost will be calculated at checkout.
We currently aim to deliver within 2-3 days to mainland England & Wales.
Delivery times are between 8 am and 6 pm with a 4-hour time slot given, via email and SMS the day before delivery (Remember to provide us with a mobile number).
Our cut off time is Midday Mon-Sat.
Deliveries to the Scottish Highlands, Ireland, islands and non-mainland UK are possible but will take up to 5 days and may incur extra delivery charges.
Deliveries can be made in a variety of large commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types. If not please inform us in the notes section of your order.
We strongly advise against booking installers until your new floor has arrived. Unfortunately, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly. We do however offer our own installation service which can help avoid these issues.
Please note that the deliveries made are kerbside and will be delivered to the closest access point to the property. it will be your responsibility to carry the goods into the property.
If no one is available to accept your delivery at the address you’ve provided, there will be a re-delivery charge for you to reschedule the delivery.
Please inspect the delivery of the goods and check for any damages before signing for the order. If the rare case does occur where there are missing or damaged goods, please make sure you note this on the courier’s paperwork. Then contact our customer service team as soon as possible in order to resolve the issue as quickly as possible.
International delivery options are all available from us, please contact our sales office via 0207 609 3180 or firstname.lastname@example.org.